UT Medicine of San Antonio engages The Turning Point Group to increase patient loyalty.

UT Medicine of San Antonio has engaged Turning Point Group with an extensive customer service initiative.  UT Medicine, with over 60 specialties in multiple locations,  delivers outstanding customer service and wants to move to higher levels to continue its leadership role given to constant challenges in healthcare.   The Turning Point Group will be aligning the organization around the patient experience, training its managers and employees, and creating a sustaining accountability program.