Speaking Engagement Availability

The Turning Point Group is available to speak about creating customer passion. We offer a clear, informative and interesting voice on a variety of customer retention, loyalty, customer service, and customer experience as topics for your organization.

We would love the opportunity to speak to your organization! Contact us by email or call us at (713) 979-3700.

Previous Speaking Engagements

Here are just a few of the organizations and conferences that the Turning Point Group have been privileged to speak for:

Customer Experience with Social Media

Austin Women in Technology Conference

10 Steps to Creating Customer Passion

Greater Houston Partnership – Lunch and Learn Seminars

Creating Loyalty Beyond Price

The Frequent Flyer Marketing Association – New Orleans

Creative Customer Passion

The Frequent Flyer Marketing Association – San Diego

Sample Presentation Topics

Every presentation is created for and tailored to your specific audience. Presentation lengths can vary from a 45 minute luncheon presentations to two-day workshops.
Here are some sample presentations to give you a taste of what The Turning Point Group has to offer:

Improving Patient Satisfaction.
Creating Customer Passion in Your Organization.
The 10 Steps to Creating Customer Passion Designing Experiences From the Customer's Point of View.
Creating Leading Indicators and Triggers for Cus tomer Retention.
What Worked in Advertising Does Not Work in Retention.
Your Brand can go Beyond the Tag Line to Become a Memorable Experience.
Instilling Customer Passion with your Employees.

"What attendees have to say."

“I walked away with practical solutions that I could put in place tomorrow.”
“Your holistic approach to driving customer retention from the financial process to the customer care representatives is something I could take back to my company.”
“I now understand how to prove the value of keeping our customers.”
“I learned many ideas for our patient communications team that will increase satisfaction.”