Our Story

Kathleen Diamonon and Thomas Downing each have over 25 years of customer marketing experience with very similar professional careers that focused on customer retention and loyalty marketing at companies like Continental and Pan Am airlines, Pacific Bell, Houston Cellular, Cingular Wireless and SBC Communications.

In their previous positions at other companies, they became frustrated with the solutions and methodologies that consultants and vendors provided that focused primarily on technology, off-the-shelf processes or flat brand messaging. In response, they each developed unique, successful approaches to drive measurable results for their employers.

Based on their strong belief in developing a cohesive approach to retaining the best customers, and their proven success in delivering results to their respective companies, they started The Turning Point Group in 2001. They strongly believed that a “customer retention and loyalty firm” that delivered personalized solutions, (everything from the customer vision & strategy through to design, implementation and measurement) would fill a needed “void” in the marketing services and business management consulting arena.