Customer experience encompasses all interactions your customers have with your company throughout the entire lifecycle of the relationship. Truly understanding what makes your customers tick and how to secure their loyalty will keep your company on top. In uncertain economic times and with new competitors entering the market, getting back to basics and understanding how to engage with both your customers and employees is the key to making your critical business relationships less transactional and more memorable. Through measurement, use of new mediums and touchpoints, and technological advancements, brand loyalty has never been more achievable.

Read more here.

UT Medicine of San Antonio has engaged Turning Point Group with an extensive customer service initiative.  UT Medicine, with over 60 specialties in multiple locations,  delivers outstanding customer service and wants to move to higher levels to continue its leadership role given to constant challenges in healthcare.   The Turning Point Group will be aligning the organization around the patient experience, training its managers and employees, and creating a sustaining accountability program.

I would also like to introduce you to our redesigned website.  Please take a look around there is a lot of information available to you to make your job easier when it comes to customer or patient experience development.  We will soon have our Case Studies posted that highlight specific successes with some of our clients.  We will also have other resources available soon, including a white paper on “The 10 Steps to Creating Customer Passion” which outlines ways you can develop sustainable customer loyalty at your organization.

In the meantime, if you have any questions, please don’t hesitate to call us!

Please call us at today at (713) 979-3700 or send us an email at info@turningpointgroup.com.

We will provide you with an honest and accurate assessment of how we can create customer passion for your organization.

We would love the opportunity to speak to your organization! Contact us by email or call us at (713) 979-3700.

Previous Speaking Engagements

Here are just a few of the organizations and conferences that the Turning Point Group have been privileged to speak for:

Customer Experience with Social Media

Austin Women in Technology Conference

10 Steps to Creating Customer Passion

Greater Houston Partnership – Lunch and Learn Seminars

Creating Loyalty Beyond Price

The Frequent Flyer Marketing Association – New Orleans

Creative Customer Passion

The Frequent Flyer Marketing Association – San Diego

We work with you on your terms.

The Turning Point Group provides client-specific, sustainable customer retention and loyalty programs that deliver bottom-line results. We focus on improving the three pillars of customer retention: customer communications from welcome to service recovery, customer experience from the “hello” to “thank you”, and creating loyalty beyond price using your current products and services to retain your “best customers”.

Creating a Customer Vision.

We start by working with companies to develop a Customer Vision that translates into a unique, tangible and profitable relationship with their best customer. An actionable Customer Vision creates new opportunities as departments and employees are effectively aligned with the customer. This new Customer Vision has solid parameters, including a timeframe, financial metrics and meaningful satisfaction measurements.

We customize our expertise based on our clients needs:

1. As your expert in developing an overall strategy and detailed action plan with measurements;
2. As your project managers in moving the retention and loyalty strategy to reality and results;
3. As your turnkey retention agency for imiplementing retention and loyalty programs with creative that brings our client’s brand to life.

Corporate Fact Sheet
The Turning Point Group Corporate Fact Sheet – view

Press Release & News
Crystal Award Release TPG 5-25 – view
CRM Talk Radio – view
Consulting Firm wins Global CRM Award – view

White Papers
The 10 Steps to Creating Customer Passion – view