Successful support for our Clients

Our Clients’ Success Speaks for Itself

We are honored to have worked with some of the best companies out there – organizations that have a long history of success and share an unwavering passion for their customers. We have partnered with Fortune 500 as well as young, mid-sized companies; firms that are looking for new ways to connect with their customers or need help with their customer service strategy.

We support both Business-to-Business and Business-to-Consumer industries and have discovered that expertise in both allows us to be even more resourceful in our client solutions. From Hospitals to Banks; Energy to Telecommunications, we have the experience to help you develop your own Customer Experience strategy.

Our Growing Client List

Amegy Bank – We gathered research for high net worth customers offering insight on preferences and expectations that personal bankers used to maximize their customer relationships.
Baylor Health Care System – We gathered consumer preferences research and usability studies to help successfully launch electronic record gathering for a division of the hospital system.
Baptist Health System – We developed and launched and unique Patient Experience resulting in a “patient-centric” culture that significantly increased satisfaction scores within 6 months. We have created programs to increase patient satisfaction in specific Service Lines, Clinics and departments, including the Emergency Rooms.
Christus Dubuis Health System – We redesigned Patient Communications resulting in incremental revenues.
eVgo – Created and launched a Customer Experience plan for the pionerring electric vehicle charging stations.
Greater Houston Partnership – We developed and launched Member Experience programs to help increase business member retention.
Harris County Hospital District – Working with our branding partner, Langrand and Company, we developed consumer research to understand healthcare brand choice. Developed new brand experience with measurable outcomes by hospital department.
The Houston Rockets – Successfully developed a unique Customer Retention Training Program for season ticket sales representatives.
The Houston Metro – Working with our branding Strategic Partner, Langrand and Company, in developed and managed population research for the Houston light rail project and the Houston County Toll Road Authority to drive better understanding of toll way drivers, light rail users and community perceptions.
Memorial Hermann – We developed a comprehensive Patient Experience strategy and supporting programs that measurably and significantly increased Patient Satisfaction scores throughout the hospital system.
Medical City Hospital – We developed a Patient Experience strategy and supporting programs that measurably and significantly increased Patient Satisfaction scores.
Methodist Hospital of Southern California – We developed a Patient Experience strategy and supporting programs that measurably and significantly increased Patient Satisfaction scores.
The Methodist Hospital System – We developed an Emergency Department Patient Experience strategy for the Sugarland, Texas location that included supporting programs that measurably and significantly increased Patient Satisfaction scores in the ER.
Petrocom (HIG Capital) – Developed 2-Tiered Customer Experience program and service representative training for corporate decision makers and service users.
Shell – We created international business-to-business loyalty strategy for dealerships selling Shell Lubricants.
Simdesk Technologies (now Mezeo Software)
Reliant Energy – We designed a customer lifecycle communication platform that resulted in significant new revenues by reducing consumer attrition and realizing significant cost-savings. Also developed a successful small business loyalty program, resulting in reduced attrition among corporate accounts.
Time Warner Cable – Created effective consumer Welcome Guides that improved service adoption and usability while significantly reducing costs. Managed Consumer Research to understand impact of win back programs.
Tilia Direct (FoodSaver) – We increased incremental sales by developing a “Solution Selling” program and service rep training, that helped create a measurable sales drive among customer service representatives.
Tomball Regional Hospital – We developed a Women’s Services Patient Experience strategy and supporting programs to increased hospital deliveries.
Upstream Energy Services – We redesigned Business Client Communications resulting in incremental revenues.
Virginia Mason Medical Center – We developed a Patient Experience strategy and supporting programs that measurably and significantly increased Patient Satisfaction scores.
Waste Management – Created consumer loyalty strategy and program based on our “10 Steps of Creating Customer Passion”.
UT Medicine – Developed a patient-centric culture change in over 40 separate health clinics by aligning physicians, hospital leadership and staff. Created a unique Patient Experience strategy and employee training and sustaining programs.