About Us

The Turning Point Group is an award-winning Customer Experience Firm recognized for our proven ability to produce measurable results for our clients, we provide unique, sustainable programs that differentiate our clients from their competition. As experts in our field, we are proud to include an impressive list of clients in several industries, including Energy, Financial Services, Healthcare Telecommunications, Technology, Retail and more.

Founded in 2001, we have successfully created passion for our client’s businesses as well as for their customers. Setting and meeting customer expectations is our most important goal and the main aspect to positively increasing client revenues.

The “Top 10” list in reasons to choose The Turning Point Group!

10.  Our mission fits your needs.  We were founded in 2001 with the sole purpose of designing strategies to retain customers; it’s our passion.

9.  We understand the whole picture.  We know how to meet the challenges of financial restrictions, higher customer expectations, operational barriers, and fewer resources and deliver accelerated results.

8.  We measure ourselves by your results.  We are willing to put “at risk” part of our compensation based on your results.

7.  We are an extension of your staff.  We will do what it takes to ensure your success and not leave you with “credenzaware” of fancy binders with grand plans and little resources to implement.

6.  We are thought leaders.  We have over 60 years of experience between three partners.

5.  We navigate change through unprecedented times.  We have helped clients through regulation, deregulation, customer attitude shifts, competitive pressures, new markets, and emerging business models.

4.  We bridge the gaps.  We help close the gaps between leadership saying “just make it happen”, employees saying “why and what’s in it for me?” and customers saying “give me what I want.”

3.  We are your experience firm.  Most organizations have advertising/brand firms to help them develop strategies to reach new customers.  Why not have an expert resource to help determine how to keep them?

2.  We have broad experience.   We have fresh perspectives that leverage expertise from many industries like Health Care, Airlines, Technology, Telecommunications, Energy and Retail. 

1.  We get it!  With a long-term vision and quick wins along the way, we help you deliver a compelling customer experience consistently across all channels.