A Customer Experience Firm
Find what’s Missing in Your Efforts to Increase Patient and Customer Satisfaction.
The Turning Point Group drives results by helping organizations retain their best customers and patients by increasing their lifetime value. Let’s face it; keeping customers engaged is a challenge. Loyalty can be transitory. Your competitors are always there, trying to take away market share. Attracting customers is one thing – keeping them is another. As customer retention and loyalty marketing experts, we’ll show you how to do it better.
What Drives Us? Passion.
Setting and meeting customer expectations is the most important aspect to positively increasing revenue. We can help you transfer the passion you have for your products and services into new, breakthrough customer experiences that create lifetime loyalty. Discover how customer loyalty drives positive change.
Tom Downing will be presenting “Effective Communications to Improve the Customer Experience” to… Read more
Karen Haney to present “How to Identify and Close Gaps in the Patient Experience” to the HFMA -… Read more
Karen Haney will be presenting with Kathy Boswell, Director of Patient Experience, Baptist Health… Read more
The Turning Point Group recently launched a new approach to Patient Experience training. Managers… Read more
- Increasing Patient Loyalty and HCAHPS
- Accountability for Delivering Customer Experience
- Service Line Revenue Growth
- Customer Service in Physician Offices
- Up-sell and cross-sell your products
- Lifecycle programs
- Online retention programs for customer adoption
- Loyalty programs
- Customer experience management